Do you have month to month plans available or do I have to sign a contract?
We have month to month plans available. You would be required to pay the full price for the handset.
How long is the EXTRA Device Financing Agreement?
If approved for our EXTRA device financing agreement you agree to pay for your device over 24 monthly payments. If you cancel service or are disconnected for nonpayment the full remaining amount for your device will be due immediately. If you decide to pay off the balance of your device you can do so at any time.
What is your return policy?
We hope you enjoy your phone and accessories, however we will gladly return or exchange merchandise within 14 days of receipt in original packaging.
What other fees can I expect?
In addition to taxes there is a onetime $25 activation fee. We never charge this when updating or changing phones like other carriers. This will just be charged when you initially set up service.
I don’t live in a Smithville Fiber area. Can I have Cellular service?
Yes! We are able to provide Cellular service to anyone, even those outside of our traditional service areas.
How can I pay my bill?
We offer a range of payment options including in-store, online, via our Smarthub app, and automatic payments.
If I started a call before my nighttime minutes started that continued past 7:00 PM, would those minutes count towards my night and weekends or my anytime minutes?
The time when the call starts would determine whether it was considered nighttime or anytime. If a call started at 6:45 am that lasted until 7:15 am, the call would be considered a nighttime call. If the call started at 6:45 pm and lasted until 7:15 pm, it would be considered an anytime minutes call.
Do you have rollover minutes?
No. We do not have rollover minutes with our service but have a variety of plans so you can choose the one that most closely fits your calling habits.
Can I change my rate plan?
Yes. You can change the rate plan at any time with no additional charges. The change will be effective immediately. We advise you to contact our Member Services Team to review any pro-ration of minutes that occur when you change from one plan to another in the middle of a billing cycle. Pro-ration of minutes can result in overage charges.